Exchanger policies
Know the rules.
Stay protected.
32 rules across 6 categories. Read them before you exchange. Breaking them has real consequences.
By joining as an exchanger, or by pressing Agree & Continue in a ticket, you accept every term on this page. Non-compliance can mean role removal, fund confiscation, and a permanent ban. Not reading this page is not an excuse.
Zero Tolerance Violations
These rules carry the hardest penalties. Breaking them can mean immediate removal and fund confiscation.
1
Fund locking
Funds held or permanently confiscated
- If a report is filed against you, Bolt Exchange may place your funds on hold while the case is checked.
- The hold stays until the review is finished.
- If the exchanger is at fault, the funds are refunded to the client and the exchanger is removed.
2
Scamming and fraud
Permanent removal, no refund
- Fraud allegations are investigated.
- Consequences can include suspension, permanent removal, and confiscation of funds.
- This covers theft, deception, fake identity, false representation, and market manipulation.
- Severe or repeated cases end in permanent removal without a refund.
3
Your account, your responsibility
Permanent fund loss if negligent
- You are responsible for your Discord account and your Bolt Exchange wallet.
- "I was hacked" is not accepted as an excuse.
- A lost password, recovery key, or wallet restore key means the funds stay lost.
- Bolt Exchange cannot recover a wallet without the current restore key.
4
No server promotion in DMs
Immediate removal, no refund
- Do not DM users to advertise servers, tickets, or services.
- A violation is immediate removal without a refund.
5
Payout requires the recovery key
No payout without the key
- If you leave the team and request a payout, you must provide the current wallet recovery key.
- Without that key, no payout is issued.
- You must claim the funds within 7 days.
6
Any rule can end the account
Confiscation and removal at our discretion
- Breaking any term can result in fund confiscation and immediate removal.
- Enforcement decisions are final and sit with Bolt Exchange.
7
Autoclaimers are banned
Full balance loss and removal
- Autoclaimers and any automated claim tool are banned. There are no exceptions.
- Anyone caught using one loses 100% of their balance and is removed from the exchange team.
- If you are only suspected, removal and a balance penalty can still be applied.
- Alternate accounts used to dodge a ban will be removed as well.
- If you disagree, withdraw and leave. If you are using one now, turn it off or leave the team.
8
Third-party exchanges are banned
30% plus a 24h timeout, or 50% if you split tickets
- Paying or receiving through another server, bot, or platform is not allowed. Clients wait too long and the trade leaves Bolt Exchange.
- A third-party exchange over €30 or $30: 30% of your balance is forfeited and you receive a 24-hour timeout.
- Several smaller third-party trades that add up to more than €30 or $30: 50% of your balance is forfeited.
- If a client waits more than one hour because of a third-party setup, Bolt Exchange may send from your wallet to close the ticket.
- You may take funds into your own account and pay the client yourself. You may not use the client's email, IBAN, or PayPal on another server to finish the payout.
9
Clean record on Shiba and ScammerAlert
Role removed while flagged
- Exchangers must not be flagged on Shiba or ScammerAlert.
- A flag on either list means the exchanger role is removed until Bolt Exchange clears it.
- Funds can be held during that review. A confirmed scam flag can end in permanent removal and confiscation.
- Hiding an alt that is flagged is treated the same as being flagged yourself.
Advertising and promotion
Advertising other exchanges, middlemen, or services is forbidden.
17
Do not hint at fees or rules
Warning up to removal
- Do not hint at fees or internal rules to people outside the team.
- An indirect comment is treated the same as a direct one.
18
English in tickets
Warning, then timeout, then removal
- Use English in tickets, staff chats, and public channels.
- A client translation can be added after the English version.
19
No advertising
Immediate removal and 50% to 100% confiscation
- Do not promote exchanges, middlemen, or services, inside or outside Bolt Exchange.
- This includes competitors in messages, status, bio, username, or referral links.
- There is no warning on a clear violation.
20
No promotion, even if asked
Immediate removal and 50% to 100% confiscation
- Even if a client asks, you do not promote another person or service.
21
Clean profile and status
Immediate removal and 50% to 100% confiscation
- No promo links, service mentions, or middleman offers in your profile or status.
- If Nitro blocks a per-server profile, clean the main profile instead.
Confidentiality and privacy
Ticket content, staff talks, and internal tools stay inside Bolt Exchange.
14
Record gift card trades
Required. Skipping it can mean removal.
- Record the full gift card process.
- Start before you claim the ticket and stop only when the trade is finished.
15
Account recovery
Recovery denied if you do not cooperate
- Recovery can take up to 5 days.
- Full identity checks are required.
- If you refuse the checks, recovery and deposits can be denied.
16
Private information stays private
Permanent removal and 50% fund loss
- Do not leak messages, screenshots, reports, transcripts, or staff discussions.
- A leak is permanent removal. Half of the wallet may be returned. The rest is kept as the penalty.
General usage
Day to day rules. Follow them to stay on the team.
10
Clear terms for the client
Warning if you skip them
- Give the client clear terms in English before the trade moves.
- Add a translation in their language when they need it.
11
No direct messages
Removal and fund confiscation
- Do not open or request DMs with clients or members about a trade.
- Caught DMing a client: removal and confiscation.
12
Respect
Warning, then removal
- Treat clients and staff with respect.
- No slurs, stereotypes, harassment, or threats.
13
If the server goes down
Support access is lost after 24 hours
- If the Bolt Exchange Discord is terminated, rejoin an official server within 24 hours to keep support.
Account and middleman
Outside middlemen are rare and only the owner can approve them.
14
External middleman
Funds stay locked during the process
- If a client asks for an external middleman, you may continue only after approval.
- Your funds stay locked until the trade is done.
- Fake middleman servers are your risk if you proceed without approval.
15
Only the owner approves a middleman
Unauthorized approval is a violation
- Staff below the owner cannot approve an external middleman.
What happens if you break the rules
- The exchanger role and its privileges are removed.
- You can be banned from Bolt Exchange services.
- Deposited funds may or may not be returned. That decision sits only with Bolt Exchange.
- Terms can be updated at any time. Keep using the service and you accept the update.
If you followed these terms, Bolt Exchange does not take your funds.
Last updated: September 2026